Tony hsieh recommends 7 books that will blow your mind. Book says zappos ceo didnt just want a company new york post. May 24, 2016 tony hsieh explains why he sold zappos and what he thinks of amazon. In delivering happiness, zappos ceo tony hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through linkexchange, zappos, and more. Tony hsieh, ceo of zappos in terms of what we would have done differently, i think that theres never a good time to make a transition and we probably hesitated too long, hsieh told cnbc. Tony hsieh is recognized as a passionate customer service expert and legendary retail leader in his. I interviewed tony for my book, making news in the digital era, and here are some of the things he told me.
The definitive guide to business zappos ceo tony hsieh is known for his unconventional management style. Over the past year, ive been fortunate to talk with tony hsieh zappos ceo and alfred lin zappos coocfo, about ways that zappos grew its culture and its phenomenal customer service. Zappos ceo tony hsiehs favorite business books business insider. Along the way, he never considered that a failed business meant he was a failure. Tony hsieh is an internet entrepreneur and venture capitalist.
Our ceo, tony hsieh, is an avid reader and many of these books are recommendations of books hes read that have inspired his approach and philosophy to running zappos. Leadership consultant and popular ted talk speaker simon sineks 2009 book start with why has a simple but potentially profound insight. Hsieh launched linkexchange in 1996 with cofounder sanjay. Tony hsieh pronounced shay, ceo of the phenomenally successful online shoe and clothing retailer zappos, shares.
In 2009, hsieh began writing delivering happiness over labor day in lake tahoe. Hsiehs new book, delivering happiness a path to profits, passion and purpose, offers an engaging account of hsiehs entrepreneurial journey, which ranges from his first worm business to his first experience with crowdsourcing as a student at harvard. But i eagerly read hsiehs book from cover to cover. At least that was the gist of zappos ceo tony hsieh opening keynote.
Oct 30, 2011 tony hsieh, ceo of zappos, featured on 2020. Tony hsieh is one of the most exciting ceos of our generation. Essentially, it urges executives in the csuite to observe how a companys employees group themselves. Thats why theres a library of some of his favourite books at zappos las vegas headquarters. He wrote most of the book stream of consciousness, often completing 3,000 word chunks a day that he would send to his editor in new york city.
Lessons we can all learn from zappos ceo tony hsieh. He sees works as not something you go to as a separate part of life. Zappos ceo tony hsiehs favorite business books business. Hsieh joined zappos after selling a company he cofounded to microsoft at the age of 24, and was able to not only improve sales exponentially, but also to create a company culture that landed zappos on the best companies to work for list released by fortune magazine each year. All this is in large part thanks to their ceo, tony hsiehs passionate beliefs on business and entrepreneurship. Our team recently read delivering happiness by tony hsieh, ceo of zappos. Oct 22, 2010 tony hsieh has founded two very successful companies. May 24, 2010 how zappos infuses culture using core values. Delivering happiness a path to profits passion and purpose.
Richard and judy hsieh came from taiwan to illinois, where tony hsieh was born on december 12, 1973. Hsieh is credited with building an exemplary employee culture that consistently delivers exceptional service experiences to a fanatically loyal customer base. Tony hsieh, a leader grounded in ethics and collaboration. Twenty years ago, we began as a small online retailer that only sold shoes. Delivering happiness is about tony hsieh and his life path, the zappos company, and how a company culture can shape the whole company from its fundamental ideas.
Tony hsieh became involved with zappos as an advisor and investor in 1999, about two months after the company was founded. You will learn valuable lessons which you can apply to your business and to. Thats why theres a library of some of his favorite books at zappos las vegas. Recommended book list by zappos ceo, tony hsieh bonnie. A path to profits, passion, and purpose, he shares the most important life and business lessons that he has learned along his entrepreneurial path. Tony hsieh explains why he sold zappos and what he thinks of amazon. A path to profits passion and purpose by tony hsieh is a wonderful graphic adaptation of the book and certainly brings out the main points across. Tony hsieh pronounced shay, ceo of the phenomenally successful online shoe and clothing retailer zappos, shares his perspective about what i think of as more about the happiness of pursuit more than the pursuit of happiness. Summary of delivering happiness by zappos ceo tony hsieh. In this book, you will learn about the story of zappos and tony hsieh. Pursuing growth and learning is one of our core values, and readitfor.
If youve opened any magazine in america in the last few weeks youve seen tony s book. In delivering happiness, zappos ceo tony hsieh shares the different lessons. Andy sernovitz introduces author and zappos ceo, tony hsieh. An enthusiastic attendee of raves in college, hsieh. Zappos ceo tony hsieh wants his employees to continuously explore new ideas. He is also the ceo of zappos the current internet sensation, and shoe and clothing online store. Over the years hes recommended well over 20 business books including his own. Zappos founder and ceo, tony hsieh, is a master of creating community. Tony hsieh story bio, facts, home, family, auto, net worth. Jul 23, 20 tony hsieh, ceo of shoe retail giant, is a more current reallife example of authentic leadership.
Along with good to great and tribal leadership, haidts happiness book struck a big and positive nerve with the ceo of zappos, perhaps because of the emphasis on giving and serving as a. When the leadership philosophy is happiness, culture is everything. Delivering happiness tony hsieh inbunden 9780446563048. Jan 24, 2018 zappos ceo tony hsieh will be a keynote speaker during idea week, a large regional event that will celebrate innovation and entrepreneurship in south bend and elkhart. A path to profits, passion, and purpose by tony hsieh, the ceo of the online shoe and clothing shop zappos. Tony hsieh and his leadership philosophy includes happiness. Why multimillionaire zappos ceo tony hsieh lives in a.
Tony hsieh wouldnt waste time on a book that didnt lead to good business principles, or list it as the book of the biggest impact on his companys culture. Zappos ceo tony hsieh sums up his secret superpower. Mar 26, 2017 zappos ceo tony hsieh wants his employees to. In 2010, tony recounted his journey coming into his role as ceo of zappos. In the book, hsieh shares his experiences growing his business and the lessons he learned along the way.
Tony hsieh reveals the secret to zappos customer service success in one word tony hsieh is sporting a mohawk, the first ive encountered atop a gainfully employed billionaire. The 4 books zappos ceo tony hsieh thinks everyone should read. Black and blue are designed for light backgrounds, while white is ideal on dark backgrounds. Tony hsieh explains why he sold zappos to amazon under. On march 24, zappos 1,500 or so employees got a memo from ceo tony hsieh. Zappos tony hsieh on twitter, phone calls and the pursuit of. Zappos ceo tony hsieh shares 4 business books he thinks.
About the author tony hsieh is best known for being the ceo of zappos one of the first and largest online apparel ecommerce site in the usa. Customer service and company culture are some of the main themes in this book that tony hsieh highlighted because these were zappos core competencies that made them a one of a kind. Most people dont know that zappos had a very turbulent history when it was founded, or about the many personal sacrifices that tony hsieh and early zappos employees made to help zappos. Sep 22, 2012 tony, im an adult student at csn that is entering to unlv in spring of 20.
It details his life as an entrepreneur, with emphasis on the founding of linkexchange and. Tony hsieh, zappos, and the art of great company culture. An enthusiastic attendee of raves in college, hsieh was influenced by the cul. His book, delivering happiness, covers his background as an entrepreneur, but also. Noah and gianpiero discuss how a divisive protagonist in tony hsieh sparked much debate in the classroom. And for good reasonstudies indicate that happy people are actually 12 percent more productive. The book outlines tony hsieh s the owner ceo personal business biography and combines it with the steps he and his team took to build zappos. The article is actually adapted from zappos cofounder and ceo tony hsieh s new book, delivering happiness, while purpose. Here are the key messages from zappos ceo tony hsiehs book delivering happiness. To tony, liking who you work with is vitally important to a companys success. On that page i came across the book delivering happiness. The university of notre dame, along with the city of south bend, the city of elkhart and various community organizations and businesses, will host idea week april 2128 saturdaysaturday. He has also penned down a book titled delivering happiness and has invested in some other startups as well.
It details his life as an entrepreneur, with emphasis on the founding of linkexchange and zappos. Amazon ceo jeff bezos and brother mark give a rare interview about growing up and secrets to. Tony hsieh is an american entrepreneur and venture capitalist, best known as the ceo of zappos. A path to profits, passion, and purpose is tony hsiehs first book, and.
Delivering happiness, presented by tony hsieh on vimeo. Zappos hovered on the brink of bankruptcy for a few years and only his own wealth prevented it until finally some investors put money on the table, and. Please take 30 minutes to read through the email in its entirety. Delivering happiness 2010 is a book by zappos ceo tony hsieh. When i wrote my book delivering happiness, i learned that one of the frameworks from the science of happiness was that happiness was.
To understand zappos, you need to know ceo tony hsieh. One of the important bold leadership traits involves empowering others and instilling confidence so they may reach their full potential. Feb 04, 2016 the 4 books zappos ceo tony hsieh thinks everyone should read over the years, hes publicly recommended well over 20 business books. Tony hsieh is recognized as a passionate customer service expert and legendary retail leader in his role as the ceo of the internet shopping website. If youve ordered shoes online, chances are youve used zappos. Zappos ceo tony hsieh says tribal leadership codifies a lot of what weve been doing instinctually, which is another way of saying that it takes things that we do that we cant quite describe and describes them, or attempts to. Do you want to know how ceo tony hsieh brought about this success. Once you understand him, youll understand why zappos operates the way it does. Lessons we can all learn from zappos ceo tony hsieh guardian. Fast forward a few months and now, when the price was within the amount i had in my amazon pay balance, i placed the order. Last week, zappos ceo tony hsieh sent his employees the following memo, provided to fast company by zappos. The 4 books zappos ceo tony hsieh thinks everyone should. The email technique zappos ceo tony hsieh lives by thrive. Tony hsieh explains why he sold zappos and what he thinks of.
We love it so much that we have a dedicated library for employees to check out books. The hip, iconoclastic ceo of zappos explains how a very different kind of corporate culture one thats focused on the higher needs of key stakeholders is an effective model for unprecedented. Happiness has always been an obsession for tony hsieh, the 43yearold ceo of online shoe and clothing retailer zappos. While writing the book, hsieh was still acting ceo of zappos as well as a highly sought after corporate speaker. Ceo author of delivering happiness goal icee inspire connect educate entertain tony s. Tony hsieh became involved with zappos as an advisor and investor in 1999.
A strong protagonist tonys a fascinating character, above and beyond being a successful businessman, and as such he is a good exemplar of the reality that leadership is always personal never just business. Tony hsieh, ceo of zappos, featured on 2020 youtube. Four lessons on culture and customer service from zappos ceo. Tony hsieh sold earthworms, greeting cards, and slices of pizza. Jan 31, 2017 the email technique zappos ceo tony hsieh lives by. At amazons zappos, ceo tony hsieh delivers on being. Tony hsieh, zappos, and the art of great company culture neil patel. Jan 24, 2018 zappos ceo tony hsieh sums up his secret superpower in a single word zappos culture is a direct reflection of its ceo s offbeat personality. Zappos ceo, tony hsieh pronounced shay, has been instrumental in sustaining this level of success.
The american internet entrepreneur, venture capitalist and ceo of the online shoe and clothing shop zappos tony hsieh is one of the most significant people of the entrepreneurial scene. Dec 17, 2018 reading tony hsieh quotes about passionate customer service practices is the same as reading a customer service bible since in many ways hsieh wrote the book on turning customer service philosophies into sustainable customer service practices. May 16, 2015 on march 24, zappos 1,500 or so employees got a memo from ceo tony hsieh. Along with good to great and tribal leadership, haidts happiness book struck a big and positive nerve with the ceo of zappos, perhaps because of the emphasis on giving and serving as a way of producing happiness. May 08, 2017 zappos ceo tony hsieh is known for his unconventional management style. Zappos tony hsieh on twitter, phone calls and the pursuit of happiness its not about shoes, its about customer service. Thats why theres a library of some of his favorite books at zappos las vegas headquarters. In 1999, tony hsieh joined zappos as an advisor and investor, and eventually became ceo, where in just ten years he helped zappos. He is the ceo of the online shoe and clothing company zappos. To learn more about the book, go to liveringhappinessbook. Jun 12, 2017 tony hsieh reveals the secret to zappos customer service success in one word micah solomon senior contributor opinions expressed by forbes contributors are their own. In the book, zappos ceo tony hsieh tells his own story he cofounded an it company that became worth millions and then felt he had to leave it when he discovered that he was no longer happy at work there. Thats why theres a library of some of his favorite books at. Jun 07, 2010 the article is actually adapted from zappos cofounder and ceo tony hsieh s new book, delivering happiness, while purpose.
Zappos ceo tony hsieh s happinessfocused ideals have shaped his companys goals, both existentially and financially. Fastpaced and downtoearth, delivering happiness shows how a very different kind of corporate culture is a powerful model for. Mar 14, 20 lessons we can all learn from zappos ceo tony hsieh at just 39, the millionaire entrepreneur tony hsieh is world famous for creating a business that is both highly profitable and fun to work for. Zappos ceo tony hsieh to deliver idea week keynote news. In 2010, tony recounted his journey coming into his role as ceo of and its subsequent success in his book, delivering happiness. More than that, zappos delivers an unheardof high level of customer satisfaction and has brought hsieh phenomenally positive visibility as a ceo who keeps his promises to customers and his employees. In fact, if you take a quick look at the zappos website, you might think its a competitor of amazon. As with many good business books, this one also left me with ideas on how to implement what i learned at my job.
He then joined zappos as an adviser and investor, and eventually became ceo. Inside zappos ceo tony hsiehs radical management experiment. To understand zappos, you need to know ceo tony hsieh pronounced shay. Sep, 2016 when zappos ceo tony hsieh made the announcement in late 20 that his online shoe retailer would be getting rid of traditional manager roles, he wasnt anticipating the media firestorm that would. Im going after a construction management degree and im very interested in the container development that you are assisting in down town las vegas. This blog post will be primarily about hsieh, his philosophy of company culture. Now in trade paperback, the hip, iconoclastic ceo of zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results by actually creating a company culture that values happiness and then delivers on it. Ceo author of delivering happiness goal icee inspire connect educate entertain tonys. Download official logos, spokepeople photos, and other brand assets. The book, though not an auto biography, documents the business exploits of tony hsieh, the ceo of zappos.